Our advising staff is working to process all submitted applications. Please do not send follow-up messages regarding the status of your submission. Thanks for helping us to best serve you.
If you are a J-1 Scholar or H1-B Employee working at UMBC, please click on the links for more information.
Help Ticket
The ISSS office does not respond to emails. Instead, we use a Help Ticket system to send and receive messages.
To submit a ticket, click below and select the options that apply to you. Please provide as much information as possible about your situation so we can best help you.
ISSS advisors respond to tickets during business hours in the order they are received. You should expect a response in five to seven business days.
Please DO NOT follow-up on the status of your request by submitting a Help Ticket or sending emails. Our team is working diligently to process all requests as quickly as we can and submitting a ticket will only cause further delay. Thank you for your patience!
**Please do not send multiple messages that are the same. It will increase the time it takes us to respond to your message.**
RE: myUMBC Portal Account Hold
We are receiving many questions about the hold on international students’ accounts concerning their enrollment. Please read our email that we sent students yesterday. Any tickets submitted about the hold will be resolved.
Walk-Ins
In person, no appointment needed. Students will be seen on a first come first serve basis. Each walk-in meeting is a maximum of 10 minutes. Please bring your campus ID with you. Wearing a face mask is recommended, but not required. Please visit UMBC’s COVID-19 Response page for more information.
What is a walk-in meeting for?
- If you need immediate assistance, you can visit our office to talk with an advisor for 10 minutes.
- If you need a travel signature.
- To pick up a SSN Letter, you can visit our office anytime during normal business hours.
Walk-ins are cancelled Wednesday, September 17 because the advisors will be at the Career Fair in the RAC. If you have an urgent question, please stop by!
Mondays: 10am – 12pm
Tuesdays: 10am – 12pm
Wednesdays: 1pm – 3pm
Virtual Appointments
If you are unable to come to campus, you can schedule a 15-minute appointment to speak with an advisor. Please cancel your appointment if you cannot attend so another student can book a slot.
Virtual appointments are available one week in advance. Please check back at the start of the next week if appointments are currently booked.
Important Newsletters
The ISSS office regularly sends out newsletters about upcoming events, updates, and news. You can see a list of past newsletters here:
04/19/2024 Summer Travel Reminders
03/15/2024 Spring Break Reminders
01/17/2024 Spring 2024 Reminders
12/07/2023 ISSS Holiday Cookies
10/26/2023 Upcoming Fall 2023 Events
09/19/2023 Xtreme OPT Workshop