Below you will find information about how to contact ISSS. Our website contains information that will answer most immigration-related questions. At the bottom of the page are links to the most common ISSS inquiries. If you aren’t able to locate the information you need on our website, the fastest way to connect with an ISSS advisor is through our Live Chat service. If your question is too complicated for Live Chat, you can book an advising appointment to speak with one of our advisors by videochat or phone. Sending an email to ISSS is the slowest and least efficient way to get an answer to your question. Please choose another option before sending an email to ISSS.

Advising Hours

ISSS advisors are available to meet with you to discuss questions you might have.

You must have an appointment in order to speak with an ISSS advisor during Advising Hours.

Please adhere to the following guidelines:

• If you have already sent an email to ISSS with your inquiry, please do not make a separate appointment to follow up. You’ll receive a response in three to five business days
• Remember to include your Campus ID and any relevant information when making your appointment

 

Document Drop Off & Pickup

If you need to drop off an I-20 for a travel signature or pick up a document from ISSS, you can visit the front desk of the Center for Global Engagement (CGE), located on the second floor of the University Center (above Starbucks and Chick-fil-A).

CGE is open from 8:30 AM to 4:30 PM, Monday through Friday.

Please adhere to the following guidelines:

• Only come to pick up a document when you have been notified it is available
• Document requests cannot be made by visiting the front desk – please use the appropriate method (ISSS Portal or email) to make your request
• You must bring your UMBC Campus ID card
• You cannot meet with an ISSS advisor when you pick up a document

 

Getting in Touch By Email

If you have a question or issue that you cannot resolve using any of the methods above, please email ISSS. We aim to respond to inquiries within 3-5 business days. ISSS advisors respond to emails during business hours: Monday through Friday, 9:00 AM to 5:00 PM.

Please do not send multiple emails or contact individual CGE staff members. This will only delay our ability to respond promptly to your message.

Email ISSS

 

ISSS is your best source of information regarding immigration, visas, and work permission. For other inquiries, please contact the specific office or department that manages those areas:

Before you schedule an appointment or contact us, the answers to most F-1 student questions can be found here: