Contact Us

Before you schedule an appointment or contact us, the answers to most F-1 student questions can be found here:

CPTCPT: Off-Campus
Work Authorization

SSNSocial Security Numbers (SSN)

TravelTravel Outside the US

ID CardAppying for a Maryland
Driver’s License or State ID

OPTOPT: Post-Graduation
Work Authorization


Extend I-20Extend Your F-1 Program (I-20)

Change of StatusChange of Immigration Status

New StudentNew Students!
Fall 2021 International Student Arrival Guide

Medical SymbolCOVID-19: Fall 2021 Options for
New and Continuing F-1 Students

Something Else?Something else?
See how to contact ISSS

ISSS is your best source of information regarding immigration, visas, and work permission. For other inquiries, please contact the specific office or department that manages those areas:

Student Business Services (SBS)

Billing, payments, wire transfers, tuition and fees, payment plan

Retriever Integrated Health/University Health Services (UHS)

Health insurance, immunizations, health form, counseling

Off-Campus Student Services (OCSS)

Finding an off-campus apartment, roommates, commuter resources

Office of Residential Life (Res Life)

On-campus housing options, applying for housing

Office of the Registrar

Requesting a transcript, adding/dropping courses, enrollment verification, graduation for undergraduate students

Academic & Pre-Professional Advising

Academic advising for undergraduate (BA, BS) students, resources for academic success

Academic Advising for Graduate Students

Each academic department provides academic advising for their master’s and Ph.D. students

Graduation (Graduate Students)

The progressions team in the Graduate School assists master’s and Ph.D. students with graduation

Office HoursOffice Hours

ISSS advisors are available to meet with you to discuss questions you might have.

You must have an appointment in order to speak with an ISSS advisor during Office Hours.

ISSS Office Hours  –  Fall 2021
Monday – Thursday, 1:00 PM – 3:00 PM

Book an Office Hours Appointment


DocumentDocument Pickup

If you need to pick up a document from ISSS, you can visit the front desk of the Center for Global Engagement (CGE), located on the second floor of the University Center (above Starbucks and Chick-fil-A).

CGE is open from 8:30 AM to 4:30 PM, Monday through Friday.

Please adhere to the following guidelines:

  • Only come to pick up a document when you have been notified it is available
  • You must bring your UMBC Campus ID card
  • You cannot meet with an ISSS advisor when you pick up a document


EmailGetting in Touch By Email

If you have a question or issue that you cannot resolve using any of the methods above, please email ISSS. We do our best to respond to all emails in two to three business days. ISSS advisors respond to emails during business hours: Monday through Friday, 9:00 AM to 5:00 PM.

Please do not send multiple emails or contact individual CGE staff members. This will only delay our ability to respond promptly to your message.

Email ISSS