Contact Us

Our advising staff is working to process all submitted applications. Please do not send follow-up messages regarding the status of your submission. Thanks for helping us to best serve you.

If you are a J-1 Scholar or H1-B Employee working at UMBC, please click on the links for more information.

Help Ticket

The ISSS office does not respond to emails. Instead, we use a Help Ticket system to send and receive messages.

To submit a ticket, click below and select the options that apply to you. Please provide as much information as possible about your situation so we can best help you.

ISSS advisors respond to tickets during business hours in the order they are received. You should expect a response within 7 business days.

Please DO NOT follow-up on the status of your request by submitting a Help Ticket or sending emails. Our team is working diligently to process all requests as quickly as we can and submitting a ticket will only cause further delay. Thank you for your patience!

**Please do not send multiple messages that are the same. It will increase the time it takes us to respond to your message.**



In person, no appointment needed. Students will be seen on a first come first serve basis. Each walk-in meeting is a maximum of 10 minutes. Please bring your campus ID with you. Wearing a face mask is recommended, but not required. Please visit UMBC’s COVID-19 Response page for more information.

What is a walk-in meeting for?

  • If you need immediate assistance, you can visit our office to talk with an advisor for 10 minutes.
  • If you need a travel signature.
  • To pick up a SSN Letter, you can visit our office anytime during normal business hours.

Mondays: 10am – 12pm

Tuesdays: 10am – 12pm

Wednesdays: 1pm – 3pm


Virtual Appointments

If you are unable to come to campus, you can schedule a 15-minute appointment to speak with an advisor. Please cancel your appointment if you cannot attend so another student can book a slot.

Virtual appointments are available one week in advance. Please check back at the start of the next week if appointments are currently booked.


Mondays: 10am – 12pm

Tuesdays: 10am – 12pm

Wednesdays: 1pm – 3pm


Book an Advising Appointment


Important Newsletters

The ISSS office regularly sends out newsletters about upcoming events, updates, and news. You can see a list of past newsletters here:

04/19/2024 Summer Travel Reminders

03/15/2024 Spring Break Reminders

01/29/2024 Welcome to UMBC!

01/17/2024 Spring 2024 Reminders

12/15/2023 Winter Break

12/07/2023 ISSS Holiday Cookies

11/06/2023 ISSS Pie Event

10/26/2023 Upcoming Fall 2023 Events

09/19/2023 Xtreme OPT Workshop

09/13/2023 Add/Drop Deadline Reminder

07/12/2023 OPT Notice (about myProgress)