Before you schedule an appointment or contact us, the answers to most F-1 student questions can be found here:
ISSS is your best source of information regarding immigration, visas, and work permission. For other inquiries, please contact the specific office or department that manages those areas:
Billing, payments, wire transfers, tuition and fees, payment plan
Health insurance, immunizations, health form, counseling
Finding an off-campus apartment, roommates, commuter resources
On-campus housing options, applying for housing
Requesting a transcript, adding/dropping courses, enrollment verification, graduation for undergraduate students
Academic advising for undergraduate (BA, BS) students, resources for academic success
Each academic department provides academic advising for their master’s and Ph.D. students
The progressions team in the Graduate School assists master’s and Ph.D. students with graduation
ISSS advisors are available to meet with you to discuss questions you might have.
You must have an appointment in order to speak with an ISSS advisor during Office Hours.
ISSS Office Hours – Fall 2021
Monday – Thursday, 1:00 PM – 3:00 PM
If you need to pick up a document from ISSS, you can visit the front desk of the Center for Global Engagement (CGE), located on the second floor of the University Center (above Starbucks and Chick-fil-A).
CGE is open from 8:30 AM to 4:30 PM, Monday through Friday.
Please adhere to the following guidelines:
- Only come to pick up a document when you have been notified it is available
- You must bring your UMBC Campus ID card
- You cannot meet with an ISSS advisor when you pick up a document
Getting in Touch By Email
If you have a question or issue that you cannot resolve using any of the methods above, please email ISSS. We do our best to respond to all emails in two to three business days. ISSS advisors respond to emails during business hours: Monday through Friday, 9:00 AM to 5:00 PM.
Please do not send multiple emails or contact individual CGE staff members. This will only delay our ability to respond promptly to your message.