Advising Hours and Live Chat
ISSS advisors are available to meet with you to discuss questions you might have.
You must have an appointment in order to speak with an ISSS advisor during Advising Hours, but you are welcome to connect with us on Live Chat whenever we are online.
Please adhere to the following guidelines:
- If you have already submitted a Help Ticket, please do not make a separate appointment to follow up. You’ll receive a response in five to seven business days
- Remember to include your Campus ID and any relevant information when making your appointment
Spring 2023 Advising and Live Chat Schedule
There will be no Live Chat hours on Monday, May 29, or Tuesday, May 30.
Our advising staff is working to process all submitted applications. Please do not send follow-up messages regarding the status of your submission. Thanks for helping us to best serve you.
Current processing time for all submitted requests: 5-7 business days.
Live Chat (all times Eastern US Time)
Monday/Tuesday: 2:00 PM – 4:00 PM
Wednesday: 10:00 AM – 12:00 PM
Friday: 2:00 PM -4:00 PM
When should I use Live Chat?
To ask quick questions related to your F-1 status and immigration, such as: F-1 credit requirements, CPT requirements, work authorization, travel
To ask quick questions about accessing services via the ISSS Portal, such as requesting an initial Form I-20, I-20 reprints, travel signatures, submitting a CPT application, etc.
Live Chat is NOT for following up on a submitted application or Help Ticket – remember ISSS takes 5-7 business days to process applications or respond to inquiries
Questions or situations that are more complex require an advising appointment. You can make one here: ISSS Advising Hours
ISSS Advising Appointments
Monday: 10:00 AM- 12:00 PM
Tuesday: 10:00 AM- 12:00 PM
Wednesday: 1:00 PM – 3:00 PM
When should I book an appointment?
If you have a question or issue that is too complicated for Live Chat.
If you have documents that need to be physically reviewed — other than I-20 travel signatures (see “Document Drop Off” below).
Advising appointments are NOT for following up on a submitted application or Help Ticket – remember ISSS takes 5-7 business days to process applications or respond to inquiries.
Booking an advising appointment will not speed up our reply to you; in fact it will delay our ability to respond to your Help Ticket or process your application.
Submitting a Help Ticket
If you have a question or issue that you cannot resolve using any of the methods above, please submit a Help Ticket. We aim to respond to inquiries within 5-7 business days. ISSS advisors respond to tickets during business hours: Monday through Friday, 9:00 AM to 5:00 PM.
Please do not submit multiple tickets or contact individual CGE staff members. This will only delay our ability to respond promptly to your inquiry.
- Recently admitted F-1/J-1 students
- Current F-1/J-1 students
- H-1B Employees
- UMBC faculty and staff
- Graduates of UMBC who are working on OPT or STEM OPT
- Users without myUMBC accounts or Single Sign-On (SSO) credentials
Document Drop Off & Pickup
If you need to drop off an I-20 for a travel signature or pick up a document from ISSS, you can visit the front desk of the Center for Global Engagement (CGE), located on the second floor of the University Center (above Starbucks and Chick-fil-A).
CGE is open from 8:30 AM to 4:30 PM, Monday through Friday.
Please adhere to the following guidelines:
- Only come to pick up a document when you have been notified it is available
- Document requests cannot be made by visiting the front desk – please use the appropriate method (ISSS Portal or Help Ticket) to make your request
- You must bring your UMBC Campus ID card
- You cannot meet with an ISSS advisor when you pick up a document
ISSS is your best source of information regarding immigration, visas, and work permission. For other inquiries, please contact the specific office or department that manages those areas:
Student Business Services (SBS)
Billing, payments, wire transfers, tuition and fees, payment plan
Retriever Integrated Health (RIH)
Health insurance, immunizations, health form, counseling
Off-Campus Student Services (OCSS)
Finding an off-campus apartment, roommates, commuter resources
On-campus employment, internships, PRAC enrollment for CPT, & job search support
Office of the Registrar
Requesting a transcript, adding/dropping courses, enrollment verification, graduation for undergraduate students
Academic & Pre-Professional Advising
Academic advising for undergraduate (BA, BS) students, resources for academic success
Academic Advising for Graduate Students
Each academic department provides academic advising for their master’s and Ph.D. students
Graduation (Graduate Students)
The progressions team in the Graduate School assists master’s and Ph.D. students with graduation
Before you schedule an appointment or contact us, the answers to most F-1 student questions can be found here: